Official Document

Warranty Certificate

At Pentagon Fencing & Gates, we are committed to delivering high-quality workmanship and reliable fencing and gate solutions. This warranty outlines the terms and conditions under which we provide coverage for our work.

Coverage

What Your Warranty Covers

Workmanship Warranty


We provide a 5-year workmanship warranty from the date of completion for all installations carried out by Pentagon Fencing & Gates.

This warranty covers defects directly resulting from faulty workmanship, including:

  • Incorrect installation of posts, panels, and gates
  • Structural failure due to installation error
  • Misalignment is affecting the normal operation of the gates

All works are completed in accordance with the relevant industry standards applicable in Victoria.

Material Warranty


All materials and products supplied are subject to the manufacturer’s warranty. Pentagon Fencing & Gates does not independently warrant materials beyond what is provided by the manufacturer.

This includes (but is not limited to):

  • Aluminium and powder-coated finishes
  • Steel and Colorbond® materials
  • Gate motors and automation systems
  • Locks, hinges, and associated hardware

Any claims relating to materials will be assessed in line with the manufacturer’s warranty terms.

Exclusions

What Is Not Covered Under Warranty

Site Conditions & Environmental Factors


The client acknowledges that site conditions may impact the performance and longevity of the installation.

Pentagon Fencing & Gates shall not be liable for:

  • Ground movement, soil reactivity, or subsidence (common in Melbourne clay soils)
  • Movement or failure caused by existing structures, including retaining walls or footings
  • Drainage issues, water retention, or erosion
  • Exposure to coastal or corrosive environments

Such factors are beyond our control and are not considered defects in workmanship.

General Exclusions


This warranty does not cover:

  • Normal wear and tear
  • Damage caused by misuse, neglect, accidents, or third parties
  • Vandalism, storms, or extreme weather events
  • Any modifications, alterations, or repairs carried out by parties other than Pentagon Fencing & Gates
  • Failure to maintain the installation in a reasonable manner

Client Responsibilities

Owner Responsibilities to Maintain Warranty Coverage

Maintenance Obligations


The client is responsible for maintaining the installed products in accordance with reasonable care standards.

Failure to maintain the installation may void this warranty.

Maintenance includes:

  • Cleaning of surfaces
  • Lubrication of moving components
  • Ensuring tracks and mechanical systems are free of debris

Access for Rectification


The client agrees to provide reasonable access to the property for inspection and any necessary rectification works.

Failure to provide access may void the warranty.

Your Rights & Consumer Protections

Australian Consumer Law

This warranty is provided in addition to your rights under the Australian Consumer Law.

Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Client Responsibilities

Warranty Terms, Scope & Liability

Variations & Scope


This warranty applies only to the agreed scope of works outlined in the quotation/invoice. Any additional works, variations, or client-supplied materials are excluded unless otherwise stated in writing.

Limitation of Liability


To the maximum extent permitted by law:

  • Pentagon Fencing & Gates’ liability is limited to the repair or rectification of defective workmanship
  • We are not liable for any indirect, incidental, or consequential loss, including but not limited to loss of use, property damage, or financial loss
  • Total liability shall not exceed the original contract value of the works

Claims

Warranty Claims Procedure

To make a claim, the client must:

  • Notify Pentagon Fencing & Gates in writing within a reasonable timeframe
  • Provide proof of purchase (invoice)
  • Provide details and photos of the issue

Pentagon Fencing & Gates reserves the right to inspect the works before determining the appropriate course of action.

Our Commitment

We stand behind our work and are committed to resolving any legitimate issues promptly and professionally. Our goal is to ensure every client receives a durable, high-quality result built for Melbourne.

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